Privacy Policy

Brisbane EV Recharge is a registered trading name operated by Brisbane EV Recharge and Rescue Pty Ltd. This policy explains how we handle personal information collected through our website and booking service.

• Contact details such as your name, email address and phone number.
• Vehicle details such as make, model and registration.
• Service location details, including an address or a GPS pin you choose to share when requesting assistance.
• Booking, membership and service history records.
• Payment status information. Card payments are processed by our payment providers — we do not store full card numbers.

• To schedule, dispatch and deliver the services you request.
• To contact you about a booking, arrival time or site access.
• To manage memberships, allocations and billing.
• To maintain service records and meet our legal obligations.

Where you request assistance using a GPS pin, we use that location solely to confirm the service location is within our operational service area and to dispatch a technician to you. Location data is used for service delivery and record keeping, not for advertising.

We do not sell your personal information. We share it only with our technicians and service providers (for example, payment, scheduling and communications providers) to the extent needed to deliver the service, or where required by law.

Information is stored in secured systems with access limited to authorised personnel. We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. Contact us using the details below.

For any privacy question or request, email phong@brisbaneevrecharge.com.au.

We may update this policy from time to time. The current version is always published on this page.